Japanese
Korean
Travel problems
❃ Travel problems
-
電車が遅れています。
[ Densha ga okurete imasu. ] -
The train is delayed.
-
運転を見合わせています。（アナウンス）
[ Unten o miawasete imasu. (Anaunsu) ] -
Train operations are suspended. (Announcement)
-
いつ運転を再開しますか。
[ Itsu unten o saikai shimasu ka. ] -
When will operations resume?
-
フライトがキャンセルされました。
[ Furaito ga kyanseru saremashita. ] -
My flight was canceled.
-
別の便に変更できますか。
[ Betsu no bin ni henkou dekimasu ka. ] -
Can I change to another flight?
-
払い戻しはしてもらえますか。
[ Haraimodoshi wa shite moraemasu ka. ] -
Can I get a refund?
-
乗り継ぎの便に間に合いません。
[ Noritsugi no bin ni maniaimasen. ] -
I will miss my connecting flight.
-
遅延証明書をもらえますか。
[ Chien shoumeisho o moraemasu ka. ] -
Can I get a delay certificate?
-
ホテルを手配してくれますか。
[ Hoteru o tehai shite kuremasu ka. ] -
Will you arrange a hotel for us?
-
預けた荷物が届いていません。
[ Azuketa nimotsu ga todoite imasen. ] -
My checked baggage hasn't arrived.
-
手荷物紛失カウンターはどこですか。
[ Tenimotsu funshitsu kauntaa wa doko desu ka. ] -
Where is the lost baggage counter?
-
荷物が見つかったらホテルに届けてください。
[ Nimotsu ga mitsukattara hoteru ni todokete kudasai. ] -
Please deliver my luggage to the hotel if found.
-
予約を間違えてしまいました。
[ Yoyaku o machigaete shimaimashita. ] -
I made a mistake with my reservation.
-
一日早くチェックアウトしなければなりません。
[ Ichinichi hayaku chekkuauto shinakereba narimasen. ] -
I have to check out one day early.
-
道に迷って、予約の時間に遅れます。
[ Michi ni mayotte, yoyaku no jikan ni okuremasu. ] -
I got lost and will be late for my reservation.
The Japanese transportation network is legendary around the globe for its uncompromising, almost mechanical punctuality; a train departing even 60 seconds late is considered a delay. Because society functions on such incredibly precise timing, any disruption to this system is treated as a major event. If a train is delayed ("Densha ga okurete imasu" - 電車が遅れています), the railway company will issue profound, repeated apologies over the loudspeaker system. More importantly, station staff will stand by the exit gates handing out small, crucial slips of paper called "Chien shoumeisho" (遅延証明書), which translates to a "delay certificate." Japanese office workers and students present these official certificates to their strict bosses or teachers as undisputed proof that their tardiness was the railway's fault, thereby saving face and avoiding reprimand. If a natural disaster like a typhoon causes a complete suspension of service ("Unten o miawasete imasu" - 運転を見合わせています), you will notice that the crowds remain remarkably calm, quiet, and orderly while waiting for operations to resume. No one pushes, and no one screams at the staff. If your travel plans are severely disrupted, such as a canceled flight ("Furaito ga kyanseru saremashita" - フライトがキャンセルされました), Japanese customer service will go to great lengths to assist you. However, they are strictly bound by company rules and manuals; they cannot easily bend policies for angry or loud customers. Shouting or showing visible frustration will only cause the staff to shut down out of deep embarrassment. Instead, maintaining a polite, composed demeanor while asking "Betsu no bin ni henkou dekimasu ka?" (別の便に変更できますか - Can I change to another flight?) will guarantee you the utmost effort and empathetic assistance from the staff.
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