Japanese
Korean
Checkout and refunds
❃ Checkout and refunds
-
レジはどこですか。
[ Reji wa doko desu ka. ] -
Where is the cash register?
-
次でお待ちの方、こちらへどうぞ。
[ Tsugi de omachi no kata, kochira e douzo. ] -
Next in line, please come here.
-
見ているだけなので大丈夫です。
[ Mite iru dake nanode daijoubu desu. ] -
I'm just browsing, so it's okay (no basket needed).
-
このクーポンは使えますか。
[ Kono kuupon wa tsukaemasu ka. ] -
Can I use this coupon?
-
期限が切れています。
[ Kigen ga kirete imasu. ] -
It has expired.
-
領収書を分けてもらえますか。
[ Ryoushuusho o wakete moraemasu ka. ] -
Could you split the receipt?
-
レシートを落としました。
[ Reshiito o otoshimashita. ] -
I dropped my receipt.
-
レシートに間違いがあります。
[ Reshiito ni machigai ga arimasu. ] -
There is a mistake on the receipt.
-
値札と値段が違います。
[ Nefuda to nedan ga chigaimasu. ] -
The price is different from the tag.
-
これを返品したいです。
[ Kore o henpin shitai desu. ] -
I would like to return this.
-
これを交換したいです。
[ Kore o koukan shitai desu. ] -
I would like to exchange this.
-
レシートはお持ちですか。
[ Reshiito wa omochi desu ka. ] -
Do you have the receipt?
-
タグはついたままです。
[ Tagu wa tsuita mama desu. ] -
The tag is still attached.
-
不良品でした。
[ Furyouhin deshita. ] -
It was defective.
-
返金はできません。
[ Henkin wa dekimasen. ] -
Refunds are not possible.
-
一週間以内なら交換可能です。
[ Isshuukan inai nara koukan kanou desu. ] -
Exchanges are possible within one week.
-
保証書は付いていますか。
[ Hoshousho wa tsuite imasu ka. ] -
Does it come with a warranty?
-
保証期間は一年です。
[ Hoshou kikan wa ichinen desu. ] -
The warranty is valid for one year.
-
お買い上げありがとうございます。
[ Okaiage arigatou gozaimasu. ] -
Thank you for your purchase.
-
またお越しください。
[ Mata okoshi kudasai. ] -
Please come again.
The checkout process at a Japanese cash register, or "Reji" (レジ), is a beautifully choreographed exchange of respect. One of the most immediate differences foreigners notice is the small plastic or leather tray placed on the counter, known as a "Karuton" (カルトン) or coin tray. In Japan, you must never hand cash or credit cards directly into the cashier's hands. Instead, you place your payment onto the tray. The cashier will then count the money out loud, place your receipt, or "Reshiito" (レシート), and any exact change back onto the tray, often using both hands accompanied by a polite bow. This practice avoids unwanted physical contact and ensures total transparency in the financial transaction. Another absolutely vital cultural difference involves the store return policy. In many Western countries, returning an item simply because you changed your mind or it didn't fit is considered a standard consumer right. In Japan, however, returning items, known as "Henpin" (返品), or exchanging them, "Koukan" (交換), is generally much stricter and less common. Unless the product is genuinely defective ("Furyouhin" - 不良品), many stores will politely refuse a refund. Even if a store's policy allows a return, you must have the original receipt, the item must be completely unused, and the original tags ("Tagu" - タグ) must remain attached. Therefore, it is highly recommended to carefully check sizes and colors before finalizing your purchase. If you do need to process a return, approach the staff apologetically rather than demanding a refund. Saying something like "Kore o henpin shitai desu" (これを返品したいです - I would like to return this) with a humble tone will yield much better results than being confrontational. Understanding the finality of a Japanese transaction makes shopping smoother.
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